1. Acceptance of Terms

By accessing or using the Seller Ascent website, products, or services (the “Service”), you agree to these Terms of Service (the “Terms”). If you do not agree, do not use the Service. These Terms incorporate our Privacy Policy and Data Usage & Sharing Policy (together, the “Policies”). In case of a conflict regarding data handling, the Policies control.

‍Seller Ascent is an independent platform and is not affiliated with, endorsed by, or acting on behalf of Amazon.com, Inc. or its affiliates.
‍

2. Eligibility

You must be (a) a brand-registered Amazon seller or (b) an authorized agent of such a seller, and (c) legally able to enter into a binding contract, to use the Service.
‍

3. Use of Services & Amazon Integrations

3.1 Authorization. If you connect your Amazon account, you authorize Seller Ascent to access and process your Amazon Brand Analytics and related information via Amazon’s official authentication and APIs (e.g., SP-API) solely to provide the features you select for your authorized seller account.

3.2 Scope of Use. You may use the Service only for your own authorized Amazon seller account(s). You will not grant access to or use data for any third party unless you have lawful authorization to do so and such access complies with these Terms and Amazon’s policies.

3.3 No Resale / No Cross-Seller Aggregation. You agree not to share, resell, sublicense, redistribute, or otherwise misuse Amazon-retrieved data. Seller Ascent does not aggregate or combine Amazon marketplace data across unrelated sellers or accounts, and does not publish insights about Amazon’s business.

3.4 Platform Changes. If Amazon modifies or revokes our API access or policies, features that rely on such access may be modified or disabled without liability.
‍‍

4. Restrictions

You may not: (a) violate Amazon policies, applicable laws, or third-party rights; (b) reverse engineer, decompile, disassemble, or bypass technical protections except to the limited extent permitted by law; (c) attempt unauthorized access to the Service or any related systems; (d) use the Service to create or operate a competing data brokerage or data resale product; (e) scrape, harvest, or attempt to re-identify data beyond what is expressly authorized and permitted.
‍‍

Subscription fees are billed monthly or annually as selected and processed by Stripe (or another listed processor). By subscribing, you authorize recurring charges until cancellation. Fees and charges are non-refundable except where required by law or expressly stated otherwise. You are responsible for all applicable taxes.
‍‍

6. Data Protection & Compliance

6.1 Amazon Policies. We comply with Amazon’s Acceptable Use Policy (AUP) and Data Protection Policy (DPP), including:

6.2 Security. All data is encrypted in transit (TLS) and at rest (AES-256). Access to Amazon Information is restricted to authorized personnel and vetted subprocessors bound to protect data at or above Amazon’s standards and prohibited from using it for their own purposes.

6.3 Retention & Deletion. Amazon Information is retained only as necessary to provide the Service. If Amazon Customer PII is processed, it is retained no longer than 30 days after delivery and then securely deleted. Upon disconnection of your Amazon integration or termination of your account, we cease retrieval and handle data as described in the Policies.

6.4 Subprocessors. We use approved subprocessors for hosting (e.g., AWS), monitoring/logging (e.g., Datadog, Sentry), communications/support (e.g., Google Workspace, SendGrid, Intercom), and billing (e.g., Stripe). The current list is disclosed in our Policies and may be updated from time to time.
‍

7. Termination & Suspension

We may suspend or terminate your access immediately if you violate these Terms, the Policies, Amazon’s policies, or if required by law or a platform provider. You may cancel at any time via your account or by contacting us; upon termination, your right to use the Service ends, and we will handle data in accordance with Section 6 and the Policies.
‍

8. Disclaimers

THE SERVICE AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ACCESS TO THIRD-PARTY PLATFORMS OR APIS (INCLUDING AMAZON SP-API) WILL CONTINUE UNCHANGED.
‍

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR YOUR BREACH OF SECTION 3 OR 4, EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SELLER ASCENT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
‍

10. Intellectual Property

Seller Ascent and its licensors own all right, title, and interest in and to the Service, including software, documentation, designs, and trademarks. Subject to these Terms, you receive a limited, non-exclusive, non-transferable license to access and use the Service during your subscription.
‍

11. Customer Content

You retain ownership of content and data you submit (“Customer Content”). You grant Seller Ascent a limited license to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and improve the Service and to comply with law and platform terms (e.g., Amazon’s). You represent you have all necessary rights and permissions.
‍

12) Confidentiality

Each party may access the other party’s confidential information. The receiving party will use such information only to perform under these Terms, protect it using reasonable measures, and not disclose it except to personnel and subprocessors who need to know and are bound by similar obligations.
‍

13. Modifications

We may modify the Service, these Terms, or the Policies to reflect changes in technology, law, or third-party platform rules. If changes are material, we will provide notice (e.g., email or in-app). Continued use after the effective date constitutes acceptance.
‍

14. Governing Law; Dispute Resolution

These Terms are governed by the laws of Washington, United States of America, without regard to conflicts of law rules. The parties consent to the exclusive jurisdiction and venue of the courts located in Wilmington, Delaware. (If you use arbitration, replace this section with your arbitration clause.)
‍

15. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
‍

16. Severability; Waiver; Entire Agreement

If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Policies and any order forms or addenda, constitute the entire agreement regarding the Service and supersede all prior or contemporaneous agreements on the subject.
‍

17. Contact

Questions about these Terms? Contact info@sellerascent.ai.
‍